How do I turn on/off automatic payments (Autopay)?

You can make automatic payments by turning on Autopay. Autopay automatically debits your payment from a selected payment method, or bank account, on each Autopay due date. Autopay can be aligned with loan payment due dates or more frequent.

Most of our borrowers enroll in Autopay for this reason. Set it and forget it!

Turn on Autopay

  1. Sign in to your account.
  2. Choose a loan you want to turn on Autopay.
  3. Click on "Enable Autopay" or "Loan options⟶Manage Autopay".
  4. Select frequency and a payment method. If your payment method is not listed, you need first to add it. See how to add a new payment method.
  5. Review the payment schedule and "Autopay Consent".
  6. Click on "Set Autopay".
  7. You will also receive an email with the Autopay details.

Autopay won’t automatically debit an overdue amount. To pay that amount, please make or schedule a one-time payment on your loan.

Update Autopay

  1. Sign in to your account.
  2. Choose a loan you want to turn on Autopay.
  3. Click on "Loan options⟶Manage Autopay".
  4. Select a new frequency or another payment method.
  5. Review updated "Autopay Consent".
  6. Click on "Update Autopay".
  7. You will also receive an email with the updated Autopay details.

Turn off Autopay

  1. Sign in to your account.
  2. Choose a loan you want to turn on Autopay.
  3. Click on "Loan options⟶Manage Autopay".
  4. Click on "Turn off Autopay".

Autopay payments that were already processed cannot be canceled. To stop an Autopay payment before it has been processed, a borrower must turn off Autopay at least three business days before the payment due date.